Where to pick up the Wristbands?
Just bring the printout of the Hipay confirmation to the boxoffice (located in Via Sant’Anna towards the castle) and you’ll get your wristband.
When the payment has been processed successfully, you will receive a mail form HiPay that states “Confirmation of your payment on the Ypsigrock Site / Conferma del tuo pagamento sul sito Ypsigrock” KEEP IT.
If you do not find it in your inbox, try to find it in the spam before getting nervous. If the payment has been correctly received you’ll receive the confirmation mail (besides that you’ll definitely be able to double check the payment on your creditcard bill or however you chose to pay).
The printout of this mail-recepit, in which you find the details of your payment and the eMail address as entered through our website, lets you pickup your ticket and wristband at Ypsigrock’s Boy Office.
The Boxoffice is located in Via Sant’Anna (towards the castle), which is the pedestrian street leading towards the castle, address: Piazza Castello, Castelbuono.
The opening hours will be communicated successively.
IMPORTANT: YOU WILL NOT GET ANY TICKET SENT BY POST
To pickup your ticket you’ll just need to show the Hipay mail receipt printout, the one that shows the payment details and the eMail of who bought the ticket (probably you), in Via Sant’Anna located towards the Castle).